Payment period

The payment period refers to the time between the completion of a transaction and when you actually receive the payment. After the payment is sent, your bank may not receive the funds immediately. It can take a few days for the payment to appear in your bank account. If you experience a delay, please reach out to your bank for more information.

When using Genstore Payments, you can view or modify your payment period through the merchant dashboard, including checking when you'll receive payment for credit card transactions. Other payment providers may have different rules, so it’s recommended to check their payment frequencies.

View payment amount

You can check the payment amount and status directly through your store's backend. Here’s how:

1. Go to the backend of your store and find Finance -> Payments in the left-hand menu.
2. In the Recent payouts, click View in the Actions column. A new window will pop up where you can see the latest payment batch, payment amount, payment status, and transaction details.

Additional fees

Third-party transaction fees

When processing payments through Genstore Payments, you won’t incur any third-party transaction fees. Note: You’ll still need to pay credit card processing fees, depending on your Genstore subscription plan.

If you use a third-party payment provider, you may incur additional transaction fees, especially for credit card payments. The issuing bank, acquiring institution, and credit card company may charge their own fees.

Set payment cycle

With Genstore Payments, you can have settled funds automatically transferred to your bank account on a frequency of your choice. You can select your preferred payment cycle in the Funds account settings.

Here’s how to set up your payment cycle with Genstore Payments:

1. Go to the backend of your store, and under Settings, find the Payments menu.
2. Click the Manage button for Genstore Payments, then go to the Balance account tab to access the Payout schedule settings.
3. You can choose to have payments sent to your bank account every business day, Tuesday, Thursday, the 1st of each month, or the 15th of each month.

Public holidays and payment cycle

Public holidays can impact when you receive payments. If a sales day, payment day, or any day in between falls on a holiday, it could cause delays. Here’s how public holidays might affect your payment cycle:

Sales day	Public holiday	Payout
Monday	-	Wednesday
Monday	Tuesday and Wednesday	Friday
Thursday	Monday next week	Tuesday
Friday, Saturday and Sunday	Monday	Wednesday

Here are the public holidays in 2025

Currency	Country/Region	Date	Day	Holiday name
HKD	HK	20250101	Wed	New Year's Day
HKD	HK	20250129	Wed	Lunar New Year 1
HKD	HK	20250130	Thu	Lunar New Year 2
HKD	HK	20250131	Fri	Lunar New Year 3
HKD	HK	20250404	Fri	Ching Ming Festival
HKD	HK	20250418	Fri	Good Friday
HKD	HK	20250419	Sat	Holy Saturday
HKD	HK	20250421	Mon	Easter Monday
HKD	HK	20250501	Thu	Labour Day
HKD	HK	20250505	Mon	Buddha's Birthday*
HKD	HK	20250531	Sat	Tuen Ng Day*
HKD	HK	20250701	Tue	SAR Establishment Day
HKD	HK	20251001	Wed	Chinese National Day
HKD	HK	20251007	Tue	Day Following Mid-autumn Festival*
HKD	HK	20251029	Wed	Chung Yeung Day*
HKD	HK	20251225	Thu	Christmas Day
HKD	HK	20251226	Fri	Christmas Holiday
USD	US	20250101	Wed	New Year's Day
USD	US	20250120	Mon	Martin Luther King Jr. Day
USD	US	20250217	Mon	Presidents' Day
USD	US	20250526	Mon	Memorial Day
USD	US	20250619	Thu	Juneteenth National Independence Day
USD	US	20250704	Fri	Independence Day
USD	US	20250901	Mon	Labor Day
USD	US	20251013	Mon	Columbus Day
USD	US	20251111	Tue	Veterans' Day
USD	US	20251127	Thu	Thanksgiving
USD	US	20251225	Thu	Christmas

If you're using a third-party payment provider, log in to their platform to check your payment status.

Payment cutoff time

There are specific times during a business day, called cut-off times, when Genstore Payments stops processing payouts for settlement within the settlement delay. Payouts initiated before the cut-off time are typically processed within the specified settlement delay, while those initiated after the cut-off time will be processed the next day within the specified settlement delay.

Different countries/regions and currencies may have different cutoff times. Here are a few examples:

Country/region	Currency	Priority	Cut-off time	Local timezone	Settlement delay
United States	USD	Regular	01:45	ET	Same day
Hong Kong SAR	HKD	Regular	15:45	HKT	Same day

For example, if your account is in the U.S. and payments are successfully settled before 01:45 ET, the payment will be processed the same day, and you’ll likely receive the funds on the next business day.

Update your bank account

If you need to change or add a bank account, you can update your details through the platform’s management backend.

Here’s how:

1. Go to your store's backend, and under Settings, find the Payments menu.
2. Click the Manage button for Genstore Payments, then go to the Balance account tab to access the Payouts section.
3. You can add a new bank account or click the Edit button to manage multiple accounts.
4. Depending on your location, you may need to provide the following bank account details:
   • US: Local bank account information.
   • HK: Bank account number, clearing code, and a bank statement.
5. If you have multiple bank accounts, set one as your default payment account for the Balance account. The system will use the first verified account as the default payment account.
6. To change the default payment account, go to the Payouts section, and the new default account will take effect in the next payment batch.