Ship orders
After a customer places an order, you need to prepare the products based on the order details and contact the logistics provider to ship them to the specified delivery address.
Genstore offers two convenient shipping methods to meet the needs of different merchants:
- Shipping via Genstore logistics platform: Utilize Genstore's integrated logistics resources for fast and efficient shipping.
- Merchant self-delivery: Merchants arrange their own logistics and upload shipping information.
Shipping via Genstore logistics platform
You can ship quickly through the Genstore logistics platform and enjoy convenient and efficient logistics services.
- After completing the logistics provider authorization.
- Log in to the Genstore merchant admin, and click Orders -> Shipping in the left navigation bar.
- Find the order to be shipped, and click Purchase shipping label in the Action column.
- Fill in the shipping information:
- Verify and confirm the sender and recipient addresses, as well as the product information to be shipped.
- Fill in the package information. You can enter it manually or use a preset package template.
- After selecting the logistics provider (Shippo) and shipping date, you can click Get cost to view the shipping fee details.
- After confirming that the information is correct, click Purchase shipping label to complete the shipment.
For more detailed operation steps, please read Shipping via Genstore logistics platform。
Merchant self-delivery
If you choose to arrange your own logistics, you can upload the shipping tracking number through the order list or order details page by following these steps:
- Log in to the Genstore merchant admin, and click Orders in the left navigation bar to enter the Order list.
- Check the target order, and click Mark as shipped. You can also click the order number to directly enter the order details page and click Mark as shipped.
- In the new window, enter the logistics Tracking number. The tracking number will be displayed in the merchant backend and client order details.
- Fill in the shipping carrier, or select it from the drop-down list.
- Confirm the shipped products and quantity. Note: Only unshipped products and the quantity to be shipped will be displayed on the current page. Click Ship order.