Cancel order

Canceling an order means stopping the processing of an order that’s still in progress. Here are the scenarios and conditions where canceling an order is applicable:

1. The customer requests to cancel the order.
2. There’s a suspicion of fraud in the order.
3. The ordered items cannot be supplied.

Cancellation conditions

1. The order hasn’t been paid or authorized for payment.
2. The order hasn’t been shipped.

Once the order is canceled, the payment status will change. If no payment was received, the order status will update to canceled.

Operation steps

1. Log in to the Genstore merchant admin backend and click on Orders.
2. Select the order you want to cancel.
3. Click More > Cancel order.
4. In the Cancel order popup, choose a reason for cancellation.
5. In the Staff notes field, enter internal remarks about the cancellation.
6. If you want to notify the customer, check Notify the customer.
7. Click Cancel order.